Review of HomeServe Boiler Insurance

Customer Review Comments: Went to HomeServe for my boiler cover after British Gas became too pricey. Despite promising a service call during the firts year, I received no call and had to request a visit. This was carried out and the fitter left promising to return with service parts which needed to be ordered. He did not return. One month later, the boiler packed up. I called them and a call out was arranged (Alpha Boilers). After carrying out a temporary repair, the guy left promising to return with spare parts. We heard nothing for a week so I called to chase. I was advised that they had unilaterally decided that my boiler was not covered and that my policy had been cancelled. No one had called me to advise and I am now left high and dry having spent over a years worth of premiums. Totally unnacceptable.

Good Points: None Bad Points: No Service call, takes money but does not provide service Customer Service Rating: 0/5 Value for Money Rating: 0/5 Overall Rating: 0/5 Made a Claim? Yes Recommended? No